Privacy Policy This Privacy Policy applies to the services provided by Willows Health & Lifestyle Centre (“Willows”, “we”, “our” or “us”) and outlines our commitment to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Statement of Commitment Willows is committed to respecting your personal information. We take your privacy seriously and are dedicated to handling your information with care, transparency, and in accordance with all applicable laws. This policy has been developed in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Consent By providing personal information to Willows—whether in person, online, via social media, through referrals, or other means—you consent to the collection, use, storage, and disclosure of your information as outlined in this Privacy Policy.
2. Personal Information We Collect Depending on how you engage with us, we may collect: – Name and contact details – Date of birth and age – Emergency contact details – Health and medical information – Payment and billing information – Membership preferences and history – Images or video captured during sessions or events – Information related to underage members (with parental consent) – Your interests, goals, or feedback – Referral information (e.g. “Bring a Friend” promotions) Sensitive health and wellbeing information is only collected when necessary for us to safely provide services and will never be used without your explicit consent unless legally required.
3. How We Collect Information We collect your information: – Directly through forms, enquiries, bookings, or memberships – Through photography at our facility – Through cookies, web analytics, and social media interactions – Via referral by existing members or third parties – From fitness professionals, allied health partners, or trainers working with us
4. How We Use Your Information We may use your personal information to: – Provide you with personalised services, programs, and offers – Manage your membership and communicate with you – Support your wellbeing and training goals – Process payments and transactions – Send marketing and promotional material (you can opt out at any time by contacting us or using the unsubscribe link provided in digital communications) – Run challenges, events or competitions – Ensure facility safety and compliance with legal obligations
5. Cookies and Website Tracking Our website uses cookies and Google Analytics to understand user behaviour and improve your experience. This may include collecting your IP address and other browser-related data. By using our website, you consent to the use of cookies and tracking tools. You may adjust your browser settings to refuse cookies; however, some functionality may be affected.
6. Disclosure to Third Parties We may share your information with trusted providers and partners who assist us in: – Marketing, communication, and analytics – Payment processing – Software and platform support (e.g. booking systems, CRMs) – Trainer or allied health support – Member benefit programs Some third-party providers may store personal information outside Australia, including but not limited to the United States and Europe. We take reasonable steps to ensure overseas recipients comply with the APPs or are subject to similar laws that offer comparable protections. All third parties are required to maintain the confidentiality and security of your information and are only given access to what is necessary.
7. Storage & Security We take reasonable steps to protect your information from misuse, interference, or unauthorised access. Your data is stored securely on password-protected systems or in restricted physical locations. Information that is no longer required is destroyed or de-identified. In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
8. Children and Young Members We collect information from underage members only with consent from a parent or guardian. This data is treated with extra care and only used to deliver appropriate services or for safety purposes.
9. Photography and CCTV Images and video may be captured for security, promotional, or community engagement purposes. If you have concerns about your image being used in any public-facing material, please let us know. Personal images may also be used on our social media platforms. Please notify us if you do not consent to this.
10. Access, Correction & Deletion You have the right to access and correct your personal information or request its deletion. Simply contact us via the details below. We will respond to access or correction requests within 30 days. In certain circumstances, we may refuse access or correction as permitted by law. If this occurs, we will explain why.
11. External Links Our website and digital communications may include links to external websites. Willows is not responsible for the privacy practices of these other sites.
12. Complaints or Questions We’re here to help. If you have any concerns or wish to make a complaint about how we’ve handled your information, please contact:
📧 info@willowshealth.com.au
📞 (07) 4639 2233 📮
Willows Health & Lifestyle Centre, 55-57 Kitchener St, Toowoomba QLD 4350
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via http://www.oaic.gov.au or by calling 1300 363 992.
13. Policy Updates This policy may be updated from time to time. The latest version will always be available on our website.
14. Data Retention We retain personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, we securely destroy or de-identify your personal information.