WILLOWS MEMBERSHIP TERMS AND CONDITIONS
Terms & Conditions
Welcome to Willows Health and Lifestyle Centre! By signing up for membership, you are entering into a contract with us. Here are the terms and conditions you agree to:
Membership Agreement: Upon signup, a joining fee of $59 (unless otherwise stated in a current promotion) and your initial membership payment will be debited. This agreement is ongoing and can be cancelled at any time with 14 days’ written notice. Your membership becomes active upon completion of the online form. Please collect your key tag from the reception.
Membership Entitlements: As a member, you’ll have access to our weights zone, cardio zone, group fitness classes, and program support. We provide a safe exercising environment free from discrimination and harassment.
Requirements:
- If you believe there’s a health risk with any fitness service, inform us in writing.
- New members must be at least 10 years old at signup.
- Members between 10-13 years old must be supervised by a parent/guardian who is also a member at all times.
- For members under 18, a parent/guardian’s signature on the membership agreement is required.
- Proper attire including shoes, towel, and appropriate clothing is mandatory at all times.
Membership Suspension:
- Suspension requires 7 days’ written notice and cannot be backdated.
- Suspension must have a start and finish date, in fortnightly blocks, with a minimum of 2 weeks and maximum of 6 weeks within a 12-month period.
- During suspension, access to facilities is not permitted unless a casual visit fee is paid.
- A $5/week billing fee is incurred during suspension.
- Suspension not allowable in the first 12 weeks of a lock in membership
- Medical certificate required for suspension exceeding 6 weeks.
Membership Transfer: Membership can only be transferred to a non-financial member on payment of transfer joining fee and any associated start-up fees, along with completing a new Membership Agreement.
ActivRewards access: Included while your Willows membership is active. Access ends when your membership is cancelled. Some offers are supplied by third parties and have their own terms and redemption steps. Brands and offers may change without notice. Fitness Passport users will only maintain access if they are actively using the centre.
Membership Cancellation:
- Within 48 hours cooling-off period: Written request required.
- After cooling-off period: 14 days’ prior written notice required. A $200 cancellation fee applies if cancelling a lock-in contract before 12 months.
- Termination by Willows Health and Lifestyle Centre for:
- Misrepresentation of personal information.
- Engaging in fraudulent activity.
- Failure to comply with safety instructions.
- Deliberate endangerment of others
Right of Admission: We reserve the right to refuse admission or cancel membership due to inappropriate behaviour, non-compliance with policies, or any reason we deem necessary.
Disclaimer: I acknowledge that whilst on the premises, my person and property are at my own risk. I acknowledge that I will not hold Willows Health and Lifestyle Centre responsible for and it hereby excludes, to the extent permitted by law, all liability for any personal injury or damage (whether direct, indirect, special or consequential) suffered by me or loss of property while I am on the premises or arising in any way out of the use of the facilities and equipment provided, however that injury, damage or loss is caused, including if it is caused by Willows Health and Lifestyle Centre negligence. I acknowledge that except, as provided in this document, Willows Health and Lifestyle Centre gives no warranties in respect of the facilities and equipment it provides. I hereby release and will indemnify and keep indemnified Willows Health and Lifestyle Centre for any injury or loss suffered by me while on the premises.
By agreeing to these terms and conditions, you acknowledge and accept the above provisions.
Fitness Passport Terms & Conditions
Fitness Passport Terms & Conditions
Fitness Passport at Willows Health & Lifestyle Centre allows the Fitness Passport holder:
• Access to the weights zone, cardio zone, and group fitness classes.
• A safe exercising environment free from discrimination and harassment.
Activation Fee
To access the Centre, a digital profile is required. This digital profile also enables you to access the centre, book group fitness classes and use our online member platform. In accordance with Fitness Passport Facility Terms & Conditions, Clause 6 (access card/key/token/other device), the following applies:
Who pays: An annual Activation Fee is payable by the Fitness Passport member.
Exemption: FP dependants under 18 years who are listed on a parent/guardian’s FP membership are exempt from this fee.
Amount: AUD $59.00 incl. GST per member, per year.
When payable:
• On activation (first visit or prior to first class booking) and annually on the anniversary date of activation while the FP membership remains active at Willows.What it covers: Issuance and upkeep of the digital profile (treated as an “other device” under Clause 6) and the systems that enable Centre access, online class bookings, and member-platform functionality.
Refunds: Any refunds (if applicable) are handled in line with Clause 6 of the Fitness Passport Facility Terms & Conditions and Willows’ refund procedures.
Non-payment: If the fee is unpaid, access to the centre & digital access (including online class bookings) will be suspended until the fee is settled. This does not affect Fitness Passport’s separate membership terms or payments.
Requirements
• If you believe there is a risk to your health by participating in a fitness service at this centre, you must inform Willows Health & Lifestyle Centre in writing about the risk.
• Minimum age is 10 years at the time of signing the membership agreement.
• Members under 18 years (but 10–17 inclusive) require a parent/guardian signature on the membership agreement.
• Shoes, towel, and appropriate clothing are required at all times when using the facility.
Right of Admission
I acknowledge that Willows Health & Lifestyle Centre reserves the right to refuse admission to any person, including members, and may cancel my membership without warning due to inappropriate behaviour, failure to comply with Willows policy, or for any other reason Willows may reasonably determine.
Disclaimer
I acknowledge that whilst on the premises, my person and property are at my own risk. To the extent permitted by law, Willows Health & Lifestyle Centre excludes all liability for any personal injury or damage (whether direct, indirect, special or consequential) suffered by me or loss of property while I am on the premises or arising in any way out of the use of the facilities and equipment provided, however caused (including by Willows’ negligence). Except as provided in these Terms, Willows gives no warranties in respect of the facilities and equipment it provides. I hereby release and will indemnify and keep indemnified Willows Health & Lifestyle Centre for any injury or loss suffered by me while on the premises.