Willows Health and Lifestyle Centre is located in Toowoomba, QLD. at 55-57 Kitchener Street. Visit our contact page for the full address, map, and directions.

Monday to Friday: 5:30am – 8pm. Saturday and Sunday: 8am – 5pm. Hours may vary on public holidays — check our opening hours page for the latest information.

Yes. Free on-site parking is available for all members and visitors.

Yes. Willows offers a 7 day free trial — no joining fee, no credit card, no commitment. Just register online and come in. The trial is available across all membership types including Fitness Club and SGPT.

Wear comfortable clothing and shoes you can move freely in. Bring a towel and a water bottle. Our team will take care of everything else when you arrive. If you are using the sauna, bring two towels.

Absolutely. Willows is a genuinely welcoming environment for people of all ages and fitness levels. Every new member gets access to the Personalised Programming Service — a one-on-one session with a coach to build a programme specifically for you. You will never be left to figure it out alone.

Willows offers Fitness Club ($25.50/wk no lock-in or $22.50/wk on a 12 month contract), Small Group Personal Training — SGPT ($41/wk), Youth Fitness Club ($19/wk), and access for Fitness Passport holders. View all memberships.

It depends on the membership. Fitness Club is available with no lock-in ($25.50/wk) or on a 12 month contract ($22.50/wk — saving $156 per year). SGPT and Youth Fitness Club are both no lock-in. You can cancel any no lock-in membership with 14 days written notice.

Yes. A $59 joining fee applies to all memberships. It is debited on the day of sign-up along with your first week's payment. There are no other hidden fees — what you see is what you pay. View the full terms and conditions here.

Fitness Club gives you full access to the gym, classes, and facilities to train in your own time. SGPT adds coached small group sessions (max 20 members), BodyMapp 3D body scanning, the Infrared Himalayan Salt Sauna, and Creche Club — all included at $41 per week.

Yes. You can pause your membership for up to 6 weeks per year, with a minimum hold period of 2 weeks. A reduced rate of $5 per week applies during the hold. Suspension requires 7 days written notice and cannot be backdated. See the full terms and conditions for details.

Yes. Every Willows membership includes unlimited group fitness classes at no extra cost — yoga, cycle, strength, HIIT, and more. You also get access to on-demand virtual classes through your member portal. View the group fitness timetable.

Fitness Club members can add the Infrared Himalayan Salt Sauna ($5/wk), BodyMapp 3D scanning ($2/wk), and Creche Club ($5/wk). All three are included as standard in an SGPT membership.

Yes. ActivRewards is included in every Willows membership from day one. Save on brands like ASICS, Bonds, Uber Eats, New Balance, Ray-Ban, Canterbury, and many more.

SGPT is Small Group Personal Training — coached workout sessions with a maximum of 20 members. Every session is led by an experienced Willows coach who gives you individual attention and keeps your training on track. It is the best of a group environment with the focus of personal training. Learn more about SGPT.

Sessions are capped at a maximum of 20 members. This keeps the environment energetic and social while ensuring your coach can give you real, meaningful attention throughout every session.

There are four session styles: Intensity, Strength, Fitness, and Recovery. The timetable changes seasonally to keep your training varied and progressive. View the SGPT timetable.

Yes. The Infrared Himalayan Salt Sauna, Willows Creche Club (up to 2 children), and BodyMapp 3D body scanning are all included in your SGPT membership at no extra cost.

Not at all. Our coaches work with all ability levels, from complete beginners to experienced gym-goers. Before your first session you will receive a personalised programme so you know exactly what to expect.

Twice a week is a great starting point and all you need to get real value from your membership. Your full Fitness Club access is also included, so you can supplement with gym floor sessions and group fitness classes at no extra cost.

Yes. One of the four SGPT session styles is dedicated to recovery — mobility, restoration, and movement quality. Sauna access is also included in your membership as part of your recovery toolkit. Learn about recovery at Willows.

Willows has a full gym floor with cardio and weights areas, group fitness studios, a cycle studio, a virtual studio, the Infrared Himalayan Salt Sauna, a Creche Club, and a member portal with on-demand virtual classes.

Yes. Willows has an Infrared Himalayan Salt Sauna — a private, single-person space with up to 45 minutes per session. It is included in SGPT memberships and available as a $5/week add-on for Fitness Club members.

BodyMapp is an advanced 3D body scanning system that uses your iPhone to create a detailed model of your body — tracking circumference measurements, body composition, and progress over time. Included in SGPT, available as a $2/week add-on for Fitness Club members.

Yes. The Willows Creche Club lets you bring your children while you train. It is included in SGPT memberships (up to 2 children) and available as a $5/week add-on for Fitness Club members.

No. Willows does not currently have a pool or aquatic facilities.

SGPT members and Fitness Club members with the sauna add-on can book online through the member portal or at reception. Casual bookings are available at reception only. Full booking details here.

Yes. Every Willows membership includes access to an on-demand virtual class library through your member portal — available anytime, anywhere.

Yes. Every Willows membership includes the Personalised Programming Service — a 30-minute one-on-one session with a coach who builds a programme specifically for your goals. You leave knowing exactly what to do every time you visit.

Yes. Our coaches are experienced at adapting exercise choices to suit your needs. Let us know about any injuries or conditions when you book your Personalised Programming session and your coach will work with you — not around you.

A 30-minute session with a Willows coach where we learn about your goals, your schedule, and how you move — then build a structured gym floor programme specifically for you. Reviews happen every 6–8 weeks as your fitness grows. Available to all members including Fitness Passport holders. Learn more.

Recovery at Willows goes beyond the gym floor. The sauna, dedicated SGPT Recovery sessions, and mobility-focused personalised programmes all support a whole-person approach to training. Recovery is a programme — not an afterthought. Learn more about recovery at Willows.

Results vary depending on age, lifestyle, diet, and previous experience. Consistent training — even twice a week — produces meaningful change over time. For a tailored conversation about what to expect, book a Personalised Programming session with one of our coaches.

The Youth Fitness Club is open to young people aged 10 to 18. Members aged 10–12 must be supervised at all times by an adult who holds a current Willows membership. Members aged 13 and over may train independently with parental consent.

$19 per week with no lock-in contract, plus a $59 joining fee. Youth members get exactly the same access as adult Fitness Club members. Learn more about the Youth Fitness Club.

Yes. For members aged 10–12, the supervising adult must hold a current Willows membership. Learn more about youth membership guidelines.

Yes. Parental or guardian consent is required for all members under 18. This is completed as part of the online sign-up process. If you have any questions, speak with our team at reception or visit the Youth Fitness Club page.

Their membership will transition to an adult Fitness Club membership. Our team will be in touch ahead of their birthday to make the process smooth and straightforward.

Yes. Willows is a proud Fitness Passport partner facility. If your employer participates in the Fitness Passport program, you may be eligible to access Willows as part of that benefit. Learn more about Fitness Passport at Willows.

Confirm your eligibility with your employer or HR team, then come in and speak with our team at reception. We will verify your details and get you set up. A $59 annual activation and access fee is payable directly to Willows. Full details here.

This annual fee activates your online member profile at Willows, giving you access to on-demand classes, virtual sessions, and the member portal. It is separate to your Fitness Passport agreement and paid once per year directly at reception.

Yes. Fitness Passport members can add SGPT coached sessions for $16.50 per week. This includes coached sessions (max 20), BodyMapp scanning, sauna, and Creche Club — all included at that rate.

Yes. The sauna ($5/wk), BodyMapp ($2/wk), and Creche Club ($5/wk) are all available as paid add-ons for Fitness Passport members, separate to your Fitness Passport agreement. Speak with our team at reception to activate.

All memberships can be cancelled with 14 days written notice. For the 12 month Fitness Club contract, a $200 cancellation fee applies if you cancel before the 12 months is complete. Contact our team to begin the cancellation process. See the full terms and conditions here.

A payment dishonour fee of $8.90 applies to each failed payment. If you are having trouble with payments, speak with our team at reception or contact us online and we will do our best to help sort it out.

Your member portal is accessed through the Willows website using your membership login. It gives you access to on-demand classes, bookings, and member content. Access the member portal here.

ActivRewards is a standalone app included in every Willows membership. Download it and log in with your member details to access savings on brands like ASICS, Bonds, Uber Eats, New Balance, and many more.

You can reach us via our contact page, or come in and speak with our team at reception during opening hours. Monday to Friday 5:30am–8pm, Saturday and Sunday 8am–5pm.